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Terms and Conditions

Terms and Conditions

Outlet 101 offers a full no quibble 14 day money back guarantee for unwanted items.

:You are welcome to return ANY unwanted item, please take into account before posting, that we have to re-sell your unwanted item. It is the customers responsibility, duty of care, to ensure that any unwanted items/returns arrive back to us in the same condition they were sent out.

: Apart from trying on, products cannot have been worn. Please be careful not to leave any marks or odours on your item when trying on (EG make up/deodorant) as we may not be able to offer a refund or exchange.

: For hygiene reasons we do accept returns on any Swim or underwear.

: All items are carefully checked before being dispatched. Please ensure that you thoroughly check your items on receipt, all damages MUST be reported to Outlet 101 within 36 hours of the signed for delivery. Any damage reported after 36 hours cannot be accepted.

Please ensure that you use a signed for return service and insure against loss for an amount you feel appropriate. Any lost returns are between the customer and the courier they used. (keep your proof of post label, as you may need this to claim if your returns parcel goes missing)

All Outlet 101 orders over £20.00  are on a signed for delivery service and are insured, claims take upto 36 days. Missing parcels have to be investigated and confirmed by the couriers as MISSING before any refunds can be processed.

Outlet 101 cannot be held responsible for any costs/compensation incurred or requested by customers or their associates wishing to return or cancel orders; travelling costs; time off work; legal advice/representation; bank charges etc.

Your UK statutory rights on distance selling are not affected.

: Outlet 101 reserve the right to refuse ANY order or to suspend or cancel customers from using the website.

:Outlet 101 is a UK registered brand and may not be reproduced or copied